FAQS
Find answers to all your questions here. Can't find what you need? Contact us directly, and our team will assist you promptly.
GENERAL INFORMATION
What is the difference between The Bar and The Terrace?
The Bar hosts our 18 metre long bar - the longest in Canary Wharf - serving our customers the highest-quality pours with minimal queuing time. The Terrace offers a more refined experience – here, you are shown to your table by a friendly host and served from the comfort of your own area.To ensure the best possible experience on The Terrace, only one tab will be permitted per group; multiple tabs are not allowed. Should you wish to run multiple tabs or pay for each transaction individually, we recommend booking a space at The Bar.
What is your age policy?
We operate a 21 and over policy from 5pm on Fridays and all day on Saturdays, and an 18 and over policy on all other days. Under 18’s are permitted until 5pm from Sundays to Fridays if accompanied by a parent or legal guardian. Under 18’s are not permitted on Saturdays.Do I need to bring ID?
Anyone who has the good fortune to look 25 or younger will be asked to provide valid photo ID, in line with our strict Challenge 25 policy. We’ll accept passports, UK driving licences or any card with the approved PASS logo (no photos of ID please).
Do you accept cash?
We operate a cashless bar.
Do you have a cloakroom?
We do not have a cloakroom on site.What is the dress code?
We adhere to a smart casual dress code on The Terrace.
Is the venue wheelchair accessible?
Yes, all levels are wheelchair accessible.
Are you dog friendly?
We welcome furry friends on The Decking.
Do you show live sport?
With views of Canada Square Park, guests can enjoy all live sport that are shown on the Summer Screens.
Why do you use plastic cups?
Across our venue, we use glassware to enhance your drinking experience. However, during the busier summer months, we switch to biodegradable cups for outdoor areas to comply with safety regulations. This is part of our policy of no disposable plastic, reflecting our commitment to environmental sustainability.
BOOKING INFORMATION
Do I have to book a table?
You do not need to book a table for The Bar. For The Terrace, we would recommend booking a table in advance due to high demand, however we do accept walk-ins on the day.
Are there any tables available for walk-ins?
We have limited tables available on The Terrace daily for walk-ins.
Why do I have to pre-order?
For reservations with 8 guests or more, we require you to submit a pre-order of minimum £500. This allows us to prepare adequately and provide timely service. In the event that a pre-ordered item becomes unavailable, we will offer a substitute of similar quality. We will make every effort to ensure that the substitute meets your expectations. Payment for pre-orders is required in advance. Your pre-order will only be confirmed upon receipt of full payment.
What are your booking terms and conditions?
Please have a read through our terms and conditions for information on cancellation policies, deposits and more.
Do you offer private hire?
Yes we offer private hire. Private spaces are hired with a minimum spend requirement. Minimum spends vary depending on the time and date of booking. Please contact the team to make an enquiry: reservations@myoasisbar.co.uk.
FOOD & DRINKS INFORMATION
Is there food available?
We are currently not serving food as our daily offering, however we do offer canapes for private hires.
What dietary requirements do you cater for?
Guests with allergies or dietary requirements are requested to notify us in advance. Please note that we cannot guarantee the absence of cross-contamination.
Are you allowed drinks outside?
Drinks purchased from The Bar can be consumed on the grass. Please note no glassware is permitted past The Decking.
Can I bring a birthday cake?
Yes you can bring a birthday cake if you have a reservation with us, please get in touch with the team for more information: reservations@myoasisbar.co.uk.